Pick the Right Channel
Different questions go to different humans, and getting your message to the right person the first time means a faster answer. Here's the quick guide:
💬 Customer Support
Account issues, trading questions, deposit or withdrawal help, technical hiccups. This is where 90% of users should start.
🤝 Partnerships
Broker integrations, affiliate opportunities, API access, or business collaboration. Include details upfront — saves us both a round-trip email.
📰 Media & Press
Journalist or blogger? We're happy to answer interview requests, provide fact-checks, or share platform data where appropriate.
🔒 Security & Privacy
Found a vulnerability? Concerned about data handling? Please email us directly — we take these reports seriously and respond quickly.
Support Hours
Our team is distributed across timezones, which means most weekdays you'll get a reply within a few hours. Weekends are lighter — urgent account issues still get handled, but general questions may wait until Monday.
- Monday – Friday24-hour coverage
- SaturdayLimited coverage (urgent only)
- SundayLimited coverage (urgent only)
- HolidaysReduced response times
What to Include
A small favor — when you email us, a few details up front make everything faster:
- Your registered email address (the one linked to your account)
- A clear description of what's happening
- Screenshots if relevant (even a phone photo of the screen works)
- Any error messages, word-for-word
Never — and we mean never — send us your account password, full card numbers, or bank credentials. No legitimate support team will ask for those. If someone claiming to be from us asks for them, report it immediately.
Response Times
We publish this openly because we think it matters: our average first-reply time is around 4–8 hours on weekdays, and most support tickets resolve within 24–48 hours. Complex cases (withdrawal disputes, broker-side issues, KYC verification problems) can take longer because they involve back-and-forth with third-party partners. We'll keep you updated throughout.
If you've emailed us and haven't heard back after 72 hours, please check your spam folder first — gmail occasionally flags our replies — and then send a polite nudge. We don't mind.
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